Accessibility Statement

ClinicLayer is committed to ensuring that our website is accessible to people with disabilities. We believe that everyone deserves equal access to health information, and we are continually working to improve the accessibility of our Site to ensure we provide an equal experience for all users.

Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are the internationally recognized standards for web accessibility. These guidelines were developed by the World Wide Web Consortium (W3C) and explain how to make web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Technical Standards and Features

Our Site is built using semantic HTML5 elements that convey meaning and structure to assistive technologies. We use ARIA (Accessible Rich Internet Applications) labels and roles where appropriate to describe interactive elements. All images include descriptive alt text. Our color scheme has been designed with sufficient contrast ratios to support users with low vision or color blindness. Interactive elements such as links, buttons, and form inputs are keyboard-accessible, allowing users who cannot use a mouse to navigate the Site fully. We use a consistent heading hierarchy throughout the Site to support screen reader navigation. Form inputs include associated labels to ensure compatibility with screen readers and other assistive technologies.

Compatibility

We have designed and tested our Site for compatibility with the following assistive technologies and browsers: NVDA screen reader with Firefox on Windows; JAWS screen reader with Chrome on Windows; VoiceOver with Safari on macOS and iOS; TalkBack with Chrome on Android. We also support keyboard-only navigation in all major browsers, including Chrome, Firefox, Safari, and Edge. We make every effort to ensure that our Site works well with other screen readers and assistive technologies as well.

Known Limitations

While we strive for full WCAG 2.1 AA compliance, we acknowledge that our comparison tables may present some challenges for users of screen readers due to their complex structure. We are actively working to improve the accessibility of these tables through improved ARIA labels, table summaries, and responsive design. Some older content and third-party embedded elements may also have accessibility gaps. We are committed to addressing these limitations on an ongoing basis.

Feedback and Assistance

We welcome feedback on the accessibility of ClinicLayer. If you experience any barriers to accessing our Site, or if you have suggestions for how we can improve accessibility, please contact us at accessibility@[domain]. When you contact us, please describe the accessibility barrier you encountered and provide your contact information so we can follow up with you. We aim to respond to accessibility feedback within 5 business days. If you need information from our Site in an alternative format, please contact us and we will do our best to provide it.

Third-Party Content

Some content on our Site is provided by or links to third-party websites. We do not control the accessibility of third-party content and cannot guarantee it meets WCAG standards. We encourage the telehealth providers listed on our Site to ensure their own websites are accessible.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Justice, Civil Rights Division, which is responsible for enforcing the Americans with Disabilities Act (ADA). You may also contact your local disability rights organization. In the European Union, you may contact your national supervisory authority under the European Accessibility Act (Directive 2019/882).

Ongoing Improvement

Accessibility is an ongoing commitment. We conduct periodic accessibility reviews of our Site and incorporate feedback from users with disabilities into our development roadmap. We also provide accessibility training to our team members who create and manage content. We are dedicated to continuously improving the accessibility of our Site and welcome your input in helping us achieve this goal.